Health & Safety FAQs

Frequently Asked Questions

Will I have my temperature taken? What happens if it’s too high?

Yes, everyone attending 2021 NSA 75th Annual Convention will be required to undergo a temperature screening prior to entering. Anyone with a temperature above 100.4 (F) degrees will not be permitted entry to 2021 NSA 75th Annual Convention and may be directed to receive additional medical assessment.

Unfortunately, we are unable to offer refunds. Please ensure you are free from COVID-19 symptoms prior to traveling. Please click here to view our full ticket terms and conditions.

What is the attendee refund policy if I am unable to attend due to COVID-19?

If you are not able to join us and need to cancel your registration, drop us a line and we will refund your registration fees less a $75 admin fee. All requests must be received by NSA no later than August 9, 2021. No refunds will be issued after August 9, 2021.

Am I required to wear a face covering at 2021 NSA 75th Annual Convention?

Everyone attending 2021 NSA 75th Annual Convention is required to wear an approved face covering. Additional details and guidelines on acceptable face coverings can be found here.

What if I am unable to wear an approved face covering due to a disability?

Approved face coverings are required to be worn by all attendees. To request an accommodation or for additional questions regarding accessibility, please e-mail the 2021 NSA 75th Annual Convention Event Director, Jennifer Harrison at

What additional health and safety measures are in place at NSA's 75th Annual Convention?

Management partners closely with all venues, local, state, and federal health authorities to maintain a robust operational plan designed to maximize the health and safety of everyone. These Include:

  • Strict sanitization and cleaning procedures
  • Hand sanitizing stations
  • Temperature screenings for all staff, vendors and exhibitors
  • Layout design and spaces that promote physical distancing
  • Reduced contact transactions

Hyatt Regency Cleveland at The Arcade maintains an extensive health & safety plan for all events, including NSA's 75th Annual Convention. For more information and details, please click here.

How are the health and safety measures at NSA's 75th Annual Convention being enforced?

Everyone is expected to fully comply with all health and safety guidelines. Acknowledging the guidelines and agreeing to comply is a requirement of entry (See the Health & Safety Acknowledgement above). NSA's 75th Annual Convention will have specially designated Safety Stewards walking the show floor to ensure all guidelines are being followed. All violations of the guidelines will be addressed by Safety Stewards, security and/or event staff as soon as practicable following observation/notification of non-compliance. A Health & Safety Contact phone number will be clearly noted on signage throughout the Convention to report any concerns or issues.

What if I have additional questions?

If you would like to contact us directly, please click here to e-mail our customer service team.